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Ceramic Planet Ltd takes the privacy of those that visit our website seriously. We have established this Privacy Policy to communicate what information we collect and how that information is used and safeguarded.

By consenting to this policy, you are giving us permission to process your personal data specifically for the purposes identified. Consent is required by Ceramic Planet to process your personal data, but it must be explicitly given. Where we are asking for sensitive information we will always tell you why and how the information will be used.

We keep our Privacy Policy under regular review and we will place any updates on this webpage. This policy was last updated 24 May 2018.

WHAT INFORMATION IS COLLECTED, AND WHY?

When a user visits our website, we collect information about the visit that does not identify the user personally. We track information such as the domain from which the user is visiting and the user's browser type. We also collect specific information regarding the user's session on our website. This includes items such as the date and time of the visit and the pages viewed. This information is used solely for the benefit of monitoring the volume of traffic to our website and in no way allows us to identify individual users.

Sometimes we ask a user to voluntarily provide personally identifiable information. This information generally includes, but is not limited to, name, e-mail address, address, postcode and telephone number. We request this information when the user requests one of the following;

  • To place an order
  • To request a product sample
  • To sign up for a mailing list or other marketing news
  • To correspond with us
  • Or any other such activity that we deem necessary in relation to a sale or service requested by the user.

Ceramic Planet Ltd does not collect any personally identifiable financial or health-related information. We do not intentionally collect information from children under the age of 13.

MANAGEMENT OF PERSONAL DATA

You may withdraw consent at any time by notifying us. Notice may be given in writing to The Data Protection Officer, Ceramic Planet Ltd, Stoneferry Road, Hull, HU8 8BT or by email at sales@ceramicplanet.co.uk . You may unsubscribe from any emails by clicking ‘Unsubscribe’ at the bottom of the email.

You have a right to request a copy of the information we hold about you. If you would like a copy of some or all your personal information, please email or write to us.

We want to make sure that your personnel information is accurate and up-to-date. You may ask us to correct or remove information you think is inaccurate.

HOW IS THE INFORMATION USED?

Non-personally identifiable information is collected to allow us to analyse how our website is used and to improve the content and service the website provides.

Personally identifiable information is collected for analysis to improve the content of the website and the services we provide as requested by the user.

Ceramic Planet Ltd owns the collected information and will not sell, trade, or rent the information to others. We may share your information with our delivery companies, Palletways and UPS, who may contact you regarding delivery and we will share it with our data processer, Adobe, who will only act with our authorisation. We may use the information to continue contact with the user in relation to goods and services as requested by them. This may include contact such as follow-up calls, e-mail correspondence or mail correspondence.

ARE "COOKIES" USED ON THE WEBSITE?

"Cookies" are small pieces of information that are placed on a web user's hard drive. We may use cookies to provide you with better service. Cookies are pieces of information that a website transfers to your computer's hard disk for record-keeping purposes. Cookies can make the web more useful by storing information about your preferences for a particular site. The use of cookies is an industry standard and many major websites use them to provide useful features for their customers. Cookies in and of themselves do not personally identify users, although they do identify a user's computer. Most browsers are initially set to accept cookies. If you prefer, you can set your browser to refuse cookies. However, you may not be able to take full advantage of the functionality of the Ceramic Planet site if you do so.

HOW IS PERSONALLY IDENTIFIABLE INFORMATION SAFEGUARDED?

Ceramic Planet Ltd utilises industry standard methods and mechanisms such as firewalls, intrusion monitoring, and passwords to protect electronic information. Multiple physical security methods such as locking devices and 24-hour premise monitoring are also employed. Finally, access to personally identifiable information is limited to a small number of personnel and on a need-to-know basis.

LINKS TO OTHER WEB SITES

Ceramic Planet Ltd website may contain links to other internet web sites. Ceramic Planet Ltd neither controls nor endorses external sites and is not responsible for the content of such sites. This policy does not cover the privacy policies and data collection practices of non-Ceramic Planet Ltd websites.

How to opt out of correspondence

Based on the information a user has provided, Ceramic Planet ltd may send e-mail correspondence to the user. Each correspondence will contain an easy means to opt out of further correspondence.