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Delivery delays of over a week in some parts of the UK

Sample tiles explained

View the quality, finish and colour of a tile before placing your order 

sample box with sample tile examples

Why do I need a sample tile?

    Even though we try our best to provide as many photos as possible to show each tile individually and as a room setting, it can still be difficult to be sure which tile is the best fit for you and your home.

    Depending on what device you are using to view our products, screens will display colours differently depending on their set up.

    Ceramic Planet recommend requesting a free sample tile once you have narrowed down your search for the perfect tile.

    This will help you decide if the tile you have chosen has the right quality, texture, and colour for your floor or wall.

    showing a full size and off cut tile sample examples

    Small tiles will be full size when possible. Off cut tiles will be sent when the tile is too big to fit the letter box

    Will it be a full-size tile?

      We send tiles out in small postal boxes so it will be posted through your letter box.

      Due to size and weight this means anything bigger than 15x15 will be an off cut of the actual tile.

      If you have requested a small tile such as a Metro 10x20cm or a Rustico 7.5x15cm we will do our best to send you a full-size tile.

      Please note we only send out 1 copy of each tile requested so you will not be able to ask for multiples of a tile. The service is for you to have a better understanding of the quality, texture, and colour of the tile you are requesting and not for you to set up a small wall or floor display.

      If you have requested a multi pattern tile we will send you 2 different prints to illustrate the range of patterns or colours you can expect. Depending on the size of the tile you may receive these 2 parts as off cuts such as the nikea 20x20 (2 half tiles sent) or a wood effect tile (2 different off cuts sent). This will only change to 1 off cut if you ask for multiple samples and the box is overweight. 

      pattern tile samples showing 2 different prints and cut in half

      Example of how a Nikea 20x20cm multi pattern tile set would be sent as a sample request.

      Will it cost anything

        All sample tiles are free of charge. However, depending on how many you request you maybe asked to pay a delivery charge.

        Ceramic Planet offer up to 3 individual sample tiles with free delivery.

        If you request more than 3 sample tiles you will be asked to pay a delivery charge. The more you request the more expensive the cost will be as it will be based on weight.

        Please note – if a customer creates separate orders totalling more than 3 samples, we will collate them into 1 order and send a payment request for the outstanding delivery charge to be paid.

        We understand some customers would like a full range of tiles to view before making a final decision, but we are unable to provide a free service for more than 3 samples due to costs. We hope you can determine from the photos and descriptions on the web site which tiles are suitable for your project and are able to whittle the choice down to a maximum of 3 sample tiles.

        How long will it take to deliver?

          Free sample tiles will be delivered by the Royal Mail 2nd class service. This usually means 2-4 days lead time but can take up to 10 days depending on how busy your local service is at that time.

          If you request a lot of samples and have paid for delivery, orders will be delivered by either the Royal Mail or Fedex depending on the weight of your order.

          How will it be delivered

          Your samples will be delivered in a small brown postal box which should fit through your letter box. This will be with the Royal Mail.

          If you have requested a lot of samples and paid for the delivery, Fedex will drop off your order in a small square brown box which will require a signature when accepted. This is usually a 1-2 days service (no weekend deliveries available).

          For information on how paid orders are delivered via palletways or FEDEX visit the delivery page.